Privacy Policy

Aeldris ("we," "our," or "us") is an AI-powered marketing platform operated by QED42 Engineering Private Limited, headquartered in Pune, India.

We respect your privacy and safeguard your data in line with the Digital Personal Data Protection Act, 2023 (India), and global best practices.

Contact: support@aeldris.ai

This Privacy Policy applies to:

• Visitors to our website (aeldris.com)
• Users of our AI-powered marketing services, APIs, and integrations

We may collect:

• Personal Data: name, email, phone number, company, job title and any information you submit via forms
• Billing & Payment Data: payments are processed securely by Stripe. We do not store payment card details. Stripe may collect billing address, card number, expiry, and other payment information. See Stripe's Privacy Policy.
• Usage Data: pages visited, time on site, referring/exit URLs, session behavior
• Cookies & Tracking Data: collected via analytics and CRM platforms (Google Analytics, HubSpot)
• Third-Party Integrations: if you connect Aeldris with Google Drive or any other application by requesting specific customization, we only access the minimum data required, with your permission

We process data only when:

• You provide it directly (forms, sign-ups, integrations)
• You explicitly consent to data access (e.g., connecting accounts, making payments)

You may withdraw consent by disconnecting integrations or contacting us at support@aeldris.ai.

We use collected data to:

• Provide and improve services
• Authenticate users and enable integrations
• Process billing and payments via Stripe
• Provide customer support
• Send communications (with consent)
• Ensure compliance with law
• Prevent fraud and misuse

We may share personal data with:

• Stripe (for billing & payments)
• Cloud service providers (hosting, analytics, CRM, communication tools)
• Legal authorities (if required)
• Acquirers (in case of merger/acquisition)

As part of providing our services, we may transfer or allow access to your personal data outside of your country of residence. This includes processing by our trusted third-party service providers, such as Stripe for payments and leading cloud infrastructure providers (e.g., AWS, Google Cloud, Microsoft Azure), which may operate globally.

Whenever such transfers occur, we ensure that appropriate technical and organizational safeguards are in place, including but not limited to encryption, secure data transmission protocols, and compliance with internationally recognized security certifications (such as ISO/IEC 27001, SOC 2, PCI DSS for payment data).

By using our services, you acknowledge and agree that your personal data may be processed in these jurisdictions, subject to the protections outlined in this Privacy Policy and the respective providers' privacy frameworks.

• Personal data is retained only as long as required for services or legal obligations.
• Payment data is stored and managed by Stripe according to its policies.
• Other personal data is deleted or anonymised when no longer needed.

We do not sell your data.

Under the DPDP Act, 2023 (India), you may:

• Access, correct, or delete your data
• Withdraw consent
• Opt out of marketing

Requests for issues to be sent at: support@aeldris.ai

You may browse the site, request demos, and use services lawfully. You may not:

• Copy, scrape, or misuse content
• Attempt unauthorised access
• Disrupt performance or security
• Use bots without permission

For privacy-related requests or legal concerns, contact: